Exchange rules

2.1. The BitFlaming web resource provides the services specified in clause 4 of these Rules. However, in the process of receiving the service, the User must follow the rules for carrying out exchange operations, which are listed in clause 9. The provision of services takes place in accordance with the procedure defined in clause 5 of these Rules. 2.2. The user who made the exchange of digital money is obliged to make a payment for this exchange.

3.1. The BitFlaming web resource must fulfill the following obligations: 3.1.1 To exchange digital currencies of the payment systems Qiwi, Payeer, Perfect Money, Paycash, Yandex Money and the like in accordance with the conditions prescribed in the Rules. 3.1.2 Provide technical and informational support to Users in the process of receiving their services. 3.1.3 To guarantee the confidentiality of the information received during the exchange (personal data, amount, time of transaction). If an anonymous payment system participated in the exchange, then such an operation becomes "confidential" and is not disclosed. 3.1.4 Restrict access of persons not participating in the exchange to information about these operations. 3.1.5 Give discounts to Users according to the Rules. 3.1.6 Transfer funds to the User's account within a day after the request in the situations specified in paragraphs 3.2.5, 5.4, 5.5, 5.6 of these Rules. 3.1.7 Ensure non-disclosure of data on exchange transactions and personal information about the User to third parties. The following cases are an exception:

1. legal decision of the judicial authorities
2. legitimate request of law enforcement agencies
3. request from one of the payment systems that the Service works with.

3.2 The user must fulfill the following obligations: 3.2.1 Provide reliable personal data and details necessary for the exchange. Check the information before sending for errors and typos. 3.2.2 Specify the correct email address. 3.2.3 Provide the ability to receive notifications from a web resource to an email address, provide access to the Internet using a computer or other suitable device. To protect the connection of the device to the Service as much as possible with the help of antivirus programs. 3.2.4 Comply with all the rules of this Agreement. 3.2.5 Inform the administration of the Service in cases when funds have not been credited to the recipient's account. In addition, to inform about the situations specified in paragraphs 5.4, 5.5, 5.6 of these Rules. It is necessary to notify the administration within a calendar month after the occurrence of these circumstances. Otherwise, the disputed amounts will be transferred to the account of the web resource. 3.2.6 Comply with the laws of the country in which the User is located, as well as the laws of the state whose citizenship the User has. 3.2.7 Comply with the requirements of legislative acts and regulations governing online exchange transactions. 3.3 BitFlaming Web Resource Rights: 3.3.1 Suspend the operation of the resource if it is necessary to eliminate problems and upgrade. 3.3.2 Stop conducting transactions with funds if a request has been received from law enforcement agencies regarding this operation or its participants. Also, the administration has the right to stop the operation if it has reason to believe that it may be related to fraud or other violation of the law. The suspension takes place for the time necessary for the proceedings. 3.3.3 Install the bonus and discount system yourself and change it. 3.3.4 Set the remuneration of a web resource for conducting operations and change its size. 3.3.5 Restrict a potential User's access to the services without explaining the reasons. 3.3.6 If the User has made a mistake during the exchange operation, the Service has the right to request confirmation via mobile communication, e-mail and other methods. 3.3.7 To stop communicating with a User who intentionally prevents the provision of information to resolve the issue that has arisen or is inadequate. 3.3.8 Block operations in situations provided for in clauses 5.4, 5.5, 5.6 of these Rules. 3.3.9 Suspend operations until the User is identified. 3.4 The Administration of the Service has the right to block the User's application in case of available information about illegal enrichment in this or another Service and being on the list of debtors. The blocking is valid until the circumstances are clarified and the damage to the Services caused by the User is compensated. 3.5 The Service has the right to change the terms of the referral program. 3.6 The service does not make accruals under the affiliate program if it receives a profit of less than 0.6%. 3.7 The User can withdraw the rewards accrued under the referral program only if he has 5 or more referrals. At the same time, each of them must have at least one completed application. 3.8 The Administration has the right to suspend the operation if there are suspicions about the User's goal to enrich himself on the difference in exchange rates. The application will be blocked until all the details are clarified. 3.9 When creating an application, the service provides a preliminary exchange rate, which is formed at the best market price. If the exchange rate changes by more than 0.2%, the funds received are recalculated to 1% of the current exchange rate of Binance/Bybit/Kucoin/Whitebit exchanges.

4.1 BitFlaming exchanges digital funds of such payment systems as Bitcoin, Perfect Money, ePayments, Elecsnet, Yandex.Money, Payeer, Qiwi. To make payments, the Service uses the services of banks, a list of which is presented on the website. 4.2 The Web resource does not have the authority and capabilities to verify the User's rights to the funds that he uses in the process of receiving services.

5.1 The exchange is considered initiated upon the transfer of funds from the User. 5.2 The exchange is considered completed after the Service has transferred funds to the details specified by the User. 5.3 The user cannot cancel the exchange after transferring funds to the account of the web resource or demand a refund of these funds. 5.4 If the User has deposited an amount that differs from that specified in the application, the Service has the right to block the exchange and refund the money. 5.5 If the User has specified an incorrect account, the operation is not performed. The refund is carried out on an application basis on the basis of clause 3.2.5. At the same time, a commission and a fine of 2% of the transaction amount are charged. 5.6 If the User has made a payment from a third-party account or adjusted the payment amount, the Service has the right to block the operation. The funds are returned after the User's application based on clause 3.2.5. At the same time, a commission and a fine of 1% of the transaction amount are deducted from the amount. 5.7 Transactions involving bitcoin can be carried out from 15 minutes to several days. This in no way depends on the web resource, and the administration is not able to influence the speed of transactions on the bitcoin network. 5.8 Funds are credited to the cards of the Visa and MasterCard payment systems within 5 banking days. 5.9 The user must pay for the application within 15 minutes from the moment of its registration, otherwise it may be deleted or recalculated in accordance with the changed exchange rate.

6.1 The BitFlaming service is not responsible for the consequences that occur due to improper use of the web resource, including for errors committed by the User during the registration of an application for the exchange of electronic money. The service will not cancel such an operation, even if the funds were transferred to the wrong account. 6.2 The Service does not compensate for losses incurred after the failure of the equipment used by the User, or its individual components. 6.3 The web resource is not responsible for delays in transfers or any errors resulting from the actions of banks or payment systems. Also, the Service is not responsible for the subsequent freezing of bank cards or accounts in payment systems after the exchange. 6.4 Verification of the User's card will be canceled within one hour if the User has not completed at least one exchange operation during this time. 6.5 The Service is not responsible for losses and damages that have arisen as a result of the User's misconceptions about tariffs, the benefits of exchange transactions or other similar moments. 6.6 The Service does not compensate for losses incurred by the User as a result of delays or errors in the course of the operation. 6.7 When making an application, the user confirms that he has the legal right to dispose of the funds credited for the exchange. 6.8 Losses of third parties caused by the User's fault when using the Service are fully reimbursed by them by deducting or returning future User's requests. 6.9 If the User has agreed to a refund, the Service charges all transaction costs in the amount of 2% of the credited amount.

7.1 The Service Administration has the right to change these Rules or make any additions to them at any time. They will be valid from the moment they are published on the BitFlaming web resource

8.1 Upon the occurrence of force majeure circumstances, the Parties are not responsible for non-fulfillment or untimely fulfillment of the terms of this document. Such circumstances are understood as natural and man-made disasters, such as flooding, natural disaster, fire, war, terrorist act, riots, hacker attack or government regulations. Power outages and access to networks, including the Internet and telephone communications, are also considered similar circumstances.

9.1 The web resource is prohibited from being used for illegal operations. The User is responsible for attempting to exchange funds of dubious origin in accordance with the laws of the state where this violation was committed. 9.2 If illegal actions are confirmed, the Service has the right to transmit information about the operation at the request of the competent authorities, payment systems or the injured person. 9.3 In order to make an exchange, the User must transfer the required number of monetary units from his digital account. The user is solely responsible for the existence of legal grounds for transferring funds to the wallet, since determining the legality of the transaction is not within the competence of the web resource. 9.4 Bank transfer is carried out within the framework of online banking of payment systems. Some systems charge a commission for the transfer, which the User must take into account when performing the operation. For example, Payeer (0.95%), Perfect Money (0.5%). 9.5 The Web resource is not responsible for payments made by third parties with the User's consent. 9.6 This document is considered accepted in full from the moment you click the "Start the exchange" button.

10.1 When using the services of the Service, the User agrees to the procedure of personal identification. 10.2 The Web resource has the right to request any personal information of the User in any volume and format that are necessary for the identification procedure. 10.3 The User consents to data processing and research by the Service itself and third parties to verify the User's identity or protect him from financial crimes. Third parties may be KYC services or any other, the User does not limit the choice of the web resource. 10.4 The passage of identification means the User's consent to carry out any research in relation to him. At its discretion, the Service may involve third parties for this purpose. 10.5 When using the services of the Service, the User agrees to an AML check of all online addresses from transfers made on the web resource. 10.6 The Service hereby notifies Users about the AML verification policy carried out on the site. If the User's funds (Bitcoin and Ethereum) are related to such concepts as: Illegal Service, Mixing Service, Fraudulent Exchange, Darknet Marketplace, Darknet Service, Ransom, Scam and Stolen Coins, then the funds will be blocked until all the details are clarified. In this case, it becomes necessary to verify the identity. To do this, the User must provide:
Photos of the first and second pages of the passport (home and place of residence), a selfie with the passport against the background of the personal account of the web resource, where you can see the application for which the problem arose. In addition, you need to confirm the address of residence by providing a payment document issued no later than 3 months ago in the name and address of the User. It can be a receipt for payment of housing and communal services or the Internet. After the identity verification procedure, the Service will refund the User, of which 5% will be withheld. These documents must be sent to the BitFlaming address, where you need to additionally specify the application number and details for a refund. In case of refusal of verification, the User must inform about it by e-mail to the BitFlaming address, also specifying the application number and details. In this case, the Service will return the funds to the User minus 10%. The user must make an official request for a refund within 90 calendar days. If this does not happen, the funds will not be refunded. The commission for the refund is withheld in connection with the costs of AML verification and other costs associated with the costs of checking doubtful funds. The return time after fulfilling the conditions in both cases takes from 12 to 24 hours.